Mb99's Terms and Conditions

In these Terms and Conditions, "mb99", "we", and "our" refer to the entity operating the mb99.ceo website and its associated mobile applications. "User", "you", and "member" refer to any individual registered on or using the mb99 platform.

"Platform" refers to the mb99 website, mobile app, and all services provided through them. "Gaming Services" refers to Sports Betting, casino games, fish games, bingo, and all other game-based services.

These Terms and Conditions apply to all services on the mb99 platform and should be read alongside our Privacy Policy and Responsible Gaming Policy.

To open an account with mb99, the following conditions must be met:

• You must be 18 years of age or older.
• You must be a legal resident of Bangladesh or a citizen of a country where mb99's services are applicable.
• You must not already have an existing mb99 account registered in your name.
• All information provided during registration must be true, accurate, and up-to-date.
• You may not register if you are subject to sanctions imposed by any country.

You are fully responsible for all activity on your mb99 account. Keeping your login credentials secure is your responsibility. Please keep the following in mind:

• Never share your password or login credentials with anyone.
• If you notice any suspicious activity on your account, contact mb99 support immediately.
• Transferring or selling your account to another person is strictly prohibited.
• Mb99 reserves the right to verify any changes made to account information.
• Mb99 may suspend accounts inactive for extended periods.

Mb99 may verify any account at any time without providing a reason. Withdrawals may be temporarily suspended during this period.

Mb99 has specific rules regarding deposits and withdrawals that all members must follow:

• Deposits must be made from a mobile banking or bank account registered in your own name.
• Deposits made through third parties are not accepted and will be returned.
• A minimum withdrawal amount must be met.
• Each withdrawal request typically takes 1–24 hours to process.
• To withdraw from bonus balance, wager conditions must be met.
• Mb99 reserves the right to temporarily suspend the withdrawal process for verification purposes.

Mb99's bonuses and promotional offers are governed by the following general terms. Individual offers may carry additional conditions, which will be detailed on the respective offer page.

• Each bonus offer comes with specific wager multiplier conditions.
• Bonus balances cannot be withdrawn before wagering requirements have been met.
• Any attempt to claim the same promotion more than once will result in the bonus being voided.
• Bonuses may only be wagered on specific games — not all games may apply.
• Mb99 reserves the right to modify or cancel any promotion at any time.
• If bonus misuse or fraud is detected, the account will be closed.

Mb99 reserves the right to make the final decision on any bonus-related disputes. Wagering requirements must be met within a specified timeframe, which will be stated on the offer page.

Please keep the following in mind while playing games on mb99:

• All games on mb99 are powered by RNG (Random Number Generator) technology and are audited by independent third parties.
• Game outcomes are entirely random and cannot be influenced by anyone.
• If game results are uncertain due to technical errors, mb99 may void that round.
• For Sports Betting, bets must be placed within a specified timeframe before the match starts or during live betting.
• If there are any discrepancies in bet results, contact support.

In the event of a technical issue, mb99 will review all affected bets and make a final determination. That decision will be considered binding.

The following activities are strictly prohibited on the mb99 platform and will result in permanent account closure:

• Creating multiple accounts or using another person's account.
• Misuse of the bonus system or attempts to artificially meet wager conditions.
• Attempts to hack or gain unfair advantage in games using software.
• Using the platform for money laundering or illegal purposes.
• Harassing or threatening other users or mb99 staff.
• Registration using false identity, fake documents, or another person's information.

Mb99 takes Responsible Gaming seriously. We believe gaming should be a source of entertainment, not stress or financial harm. To support this, mb99 offers the following features:

• Set daily, weekly, and monthly deposit limits.
• Option to self-exclude from the platform for a specified period (cooling-off).
• Option for permanent self-exclusion.
• Support is available if you show signs of problem gambling.

If you feel gaming is having a negative impact on your life, please contact us. Responsible Gaming See the page or contact support.

Mb99 is committed to protecting your personal information. Our Privacy Policyis detailed below.

• Your information is never sold to third parties.
• Your data is used solely for service delivery, verification, and compliance with legal obligations.
• All information is protected through SSL encryption.
• You can view or update your information at any time.

Mb99 strives to deliver the highest quality service; however, mb99 is not liable for the following:

• Game loss due to internet disconnection.
• Issues caused by problems with your device or software.
• Delays or errors caused by third-party payment processors.
• Force Majeure — Service suspension due to natural disasters or government order.

Mb99's total liability shall in no circumstances exceed the total amount you have deposited during the relevant period.

Mb99 reserves the right to update these Terms and Conditions at any time. When changes are made, we will post a notice on the platform and update the "Last Updated" date. Continued use of the platform after any changes constitutes your acceptance of the revised terms.

You may close your account at any time — simply contact support. mb99 also reserves the right to close accounts in the following circumstances:

• If Terms & Conditions are breached.
• If identity or information verification fails.
• If an account remains completely inactive for an extended period.
• For legal or regulatory reasons.

If you have any questions about these Terms and Conditions, please get in touch with us. Our support team is available 24/7, seven days a week.

• Email: [email protected]
• Live Chat: Click the chat button in the bottom right corner of the platform.
• Support hours: 24/7, 7 days a week.

We typically respond to all inquiries within 24 hours. For urgent matters, live chat is the fastest way to reach us.